Power Down Hosting – Usage Policy

1. Introduction

This Usage Policy (“Policy”) defines the acceptable and prohibited use of services provided by Power Down Hosting. By purchasing or using any of our services (including VPS, Dedicated Servers, Minecraft Hosting, Colocation, etc.), you agree to comply with this Policy.

2. Acceptable Use

Customers may use our services for lawful purposes, including but not limited to:

• Hosting websites, applications, and game servers

• Business-related services and operations

• Development, testing, and educational environments

• Email services within reasonable and non-abusive limits

3. Prohibited Activities

3.1 Illegal Activities

• Any activity violating applicable laws (Indian or international)

• Fraud, phishing, scams, or impersonation

• Distribution or hosting of pirated content

3.2 Network Abuse

• DDoS attacks or stress testing without permission

• Port scanning, brute-force attacks, or unauthorized probing

• IP spoofing or packet manipulation

• Any attempt to interfere with network integrity, routing, or infrastructure

3.3 Resource Abuse

• Excessive CPU, RAM, or Disk usage impacting other users

• Unauthorized crypto mining

• Bandwidth abuse beyond allocated limits

3.4 Spam & Email Abuse

• Sending bulk unsolicited emails (SPAM)

• Email campaigns that may blacklist our IP ranges

3.5 Malicious Content

• Malware, ransomware, botnets

• Exploit kits or unauthorized hacking tools

3.6 Virtualization & Reselling Restrictions

• Reselling, subleasing, or providing “VM inside VM” (nested virtualization for resale purposes) is strictly prohibited

• Running or offering VPS/hosting services to third parties from our infrastructure without prior written permission is not allowed

3.7 System & OS Manipulation

• Installation of unauthorized, forced, or unsupported operating systems (Force OS) is strictly prohibited

• Any attempt to bypass system restrictions, hypervisor controls, or provisioning limits is not allowed

3.8 Strict Enforcement

• Any violation of the above clauses will result in:

  • Immediate suspension or permanent termination of the service

  • No prior notice

  • No data access or data recovery will be provided

  • No refund will be issued under any circumstances

4. Fair Usage Policy (FUP)

• Resources must be used within reasonable limits

• Continuous excessive usage may result in throttling or suspension

• Unusual traffic spikes may be investigated

5. Data Responsibility

• Customers are solely responsible for their data

• Power Down Hosting is not liable for any data loss

• Regular backups are strongly recommended

6. Service Suspension & Termination

• Services may be suspended without prior notice for policy violations

• Accounts may be terminated for repeated or severe abuse

• Any violating content may be removed without notice

7. Billing & Abuse Handling

• No refunds will be issued for policy violations

• Abuse complaints must be resolved within 24 hours

• Failure to respond may result in immediate suspension

8. Security Responsibility

Customers must:

• Secure their servers (passwords, firewall, updates)

• Prevent unauthorized access

• Report vulnerabilities responsibly

9. Policy Updates

Power Down Hosting reserves the right to update this Policy at any time. Continued use of services indicates acceptance of updated terms.

10. Contact

Email: [email protected]

11. VM Provisioning, Downgrade & Bandwidth Policy

11.1 VM Downgrade Policy

• Once a VM is provisioned and delivered, it cannot be downgraded under any circumstances

• Upgrades are allowed, but downgrades are strictly prohibited

11.2 Bandwidth Usage Policy

• Each VM includes a defined bandwidth limit

• If bandwidth is exhausted, the VM will be automatically suspended

11.3 Suspension Due to Bandwidth Exhaustion

• All services will become inaccessible

• Data will remain safe but inaccessible

11.4 Reactivation & Data Access

• Customers must purchase additional bandwidth or pay applicable charges

• Only after payment:

  • Suspension will be lifted

  • Services will be restored

  • Data access will be enabled

11.5 Important Notes

• No free data access after bandwidth exhaustion

• No exceptions under any circumstances

• Continued service requires sufficient bandwidth

12. No Refund After Bandwidth Consumption

12.1 Strict No Refund Policy

• Once any bandwidth is consumed, no refunds will be issued

12.2 Definition of Usage

A service is considered used if:

• Any bandwidth is consumed

• The VM is accessed or deployed

• Any network activity is recorded

12.3 Non-Refundable Scenarios

• Partial or full bandwidth usage

• Suspension due to bandwidth exhaustion

• Customer misconfiguration

• Lack of technical knowledge

• Change of mind

• Policy violations

12.4 Final Agreement

• This policy is strictly enforced without exceptions

13. Payment & Renewal Policy

13.1 Prepaid Services

• All services are strictly prepaid

• Services activate only after payment

13.2 Non-Payment & Suspension

• Failure to pay before due date results in immediate suspension

• Services and data become inaccessible

• During suspension:

  • No data access will be provided

  • No backups or files will be shared

• Data access will only be restored after:

  • Full payment of all dues

  • Any applicable reactivation charges

• Power Down Hosting is not obligated to provide data until dues are cleared

13.3 Renewal Policy

• Customers must renew before due date

• Failure to renew leads to suspension

13.4 Data Retention After Expiry

• Data will be retained for a maximum of 5 days after expiry

• After this, data may be permanently deleted

14. Data Deletion Policy

14.1 Suspension or Expiry

• Data may be retained for up to 5 days

14.2 Permanent Deletion

• After 5 days, all data will be permanently deleted

• No recovery will be guaranteed

14.3 No Recovery Guarantee

• Customers are responsible for their own backups

• No recovery requests will be entertained

14.4 Final Notice

• Data loss due to non-renewal or suspension is customer responsibility

• No claims will be accepted after deletion

15. Limitation of Liability

• Power Down Hosting is not liable for:

  • Data loss

  • Business loss or revenue loss

  • Downtime or interruptions

• Maximum liability is limited to the amount paid in the last 30 days

16. Service Disclaimer

• Services are provided “as-is” and “as-available”

• No guarantee of uninterrupted or error-free service

17. Indemnification

• Customers agree to indemnify and hold Power Down Hosting harmless from any claims, damages, or legal issues arising from their usage

18. Jurisdiction

• This Policy is governed by the laws of India

• Any disputes shall be subject to the jurisdiction of courts in Indore, India